Privacy Policy

Last Updated: December 30, 2024

At EVERPHANT, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

  • Create an account or place an order
  • Subscribe to our newsletter or marketing communications
  • Contact us with questions or comments
  • Participate in surveys or promotions
  • Submit personalization content for products

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Billing and shipping addresses
  • Payment information (processed securely by our payment processors)
  • Personalization content (text, images, or designs for custom products)
  • Communication preferences

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address and browser type
  • Operating system and device information
  • Pages viewed and links clicked
  • Date and time of visits
  • Referring website addresses

We collect this information using cookies and similar tracking technologies. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

  • Process and fulfill your orders
  • Create your personalized products according to your specifications
  • Communicate with you about your orders
  • Process payments and prevent fraud
  • Arrange for shipping and delivery

2.2 Customer Service

  • Respond to your questions and requests
  • Provide customer support
  • Handle returns, exchanges, and refunds
  • Send transactional emails (order confirmations, shipping notifications)

2.3 Marketing and Communications

  • Send you promotional emails about new products and special offers (with your consent)
  • Personalize your shopping experience
  • Conduct surveys and gather feedback

2.4 Website Improvement

  • Analyze website usage and trends
  • Improve our website functionality and user experience
  • Develop new products and services
  • Prevent fraud and enhance security

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted service providers who assist us in operating our business, including:

  • Payment processors (to process transactions securely)
  • Shipping carriers (to fulfill and deliver orders)
  • Email service providers (to send communications)
  • Website hosting and analytics providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Compliance

We may disclose your information if required by law or in response to:

  • Valid legal requests from government authorities
  • Court orders or subpoenas
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure storage of customer data
  • Limited access to personal information by employees
  • Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

5.2 Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us. Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders.

5.3 Cookies

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5.4 Data Deletion

You may request deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or business purposes.

6. Children's Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect and how we use it
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal information)
  • Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us using the information below.

9. International Users

Our website is operated in the United States and is intended for users located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

EVERPHANT, LLC
123 Commerce Street, Suite 456
New York, NY 10001
Email: privacy@everphant.com
Phone: (555) 555-1234

We will respond to your inquiry within a reasonable timeframe.